VisionBoost Gummies

SHIPPING & DELIVERY POLICY

SHIPPING, DELIVERIES & CUSTOMER SERVICE

SHIPPING & DELIVERY

At GummyWala, we strive to ensure prompt and efficient delivery of your orders. While our website operates 24x7, our recipient business hours are from 10:00 AM to 7:00 PM, Monday to Friday. All orders will be processed and dispatched within 2 working days from the date of order placement through our preferred shipping partners. Although we do not have direct control over delivery timelines, we anticipate that customers will receive their orders within 3-5 working days from dispatch.

If your tracking details indicate "Delivered" but you have not received your package, kindly contact us within 24 hours of the order being marked delivered. Beyond this timeframe, the courier partner will not be liable for further investigation.

SECURITY

For information on data security, please refer to our Privacy Policy.

RETURNS & REPLACEMENTS

GummyWala takes great pride in ensuring that our customers receive exactly what they expect. All our products undergo rigorous quality checks. However, if you receive a defective product, such as an expired product or an incorrect item, we will gladly accept returns with no questions asked.

To request a return or refund, customers must provide an unboxing video from the moment they receive the sealed, shrink-wrapped jar in our corrugated packaging. This transparent process helps us provide a fair resolution.

We do not accept returns or provide refunds under the following circumstances:

• Customer experiences an allergic reaction to the product.
• Misinterpretation or misunderstanding of the product.
• Incorrect product ordered.
• Change of mind or no longer needing the product.

For sealed product exchanges (e.g., switching to a different variant of equal value), an additional fee of ₹200 will be charged for pickup and redelivery.

Please note that partial order exchanges are not allowed. Refunds, when applicable, may take 10-12 working days to be processed.

CANCELLATION POLICY

While we accept all orders placed on our website, GummyWala reserves the right to cancel or put orders on hold if they are found to be fraudulent, malicious, or inaccurate in terms of pricing and stock availability.

We may also request additional verification before accepting an order. If your order is canceled after payment, the amount will be refunded to your original payment method. Please note that promotional vouchers used in canceled orders will not be refunded.

Customers may cancel their orders within 2 working days of placing them. Once the order has been shipped, cancellations are no longer possible.

PAYMENT, PRICING & PROMOTIONS

Customers can make payments through the following methods:

1. Credit Cards
2. Debit Cards
3. Net Banking
4. Cash on Delivery (CoD)

We will never charge more than the final invoice amount. If you notice any unauthorized charges, please contact us or your banking provider immediately.

Our product pricing reflects the cost of production, packaging, and shipping, inclusive of applicable GST. For a detailed breakdown of applicable taxes, please refer to your order invoice.

From time to time, we may run discounts and promotional offers on selected products. These offers are subject to change at our discretion and may be withdrawn at any time.

UPDATING ACCOUNT INFORMATION

User accounts are managed internally, and the registered email ID serves as a permanent identifier in our system. Users wishing to update their email address must send a formal request via email. Other account details can be modified by logging into the user account.

To ensure smooth deliveries, customers must provide a complete and accurate shipping address, including:

1. House Number
2. Apartment Name (if applicable)
3. Street Name
4. Locality
5. Pin Code

For any further assistance, feel free to contact our Customer Support Desk.

Contact :-

 Email: customersupport@selenitehealthcare.com

Working Hours: Monday to Friday, 10:00 AM - 6:00 PM